Terms & Conditions

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Logo & Artwork Copyright & Trademark Terms

In the event we are directed by the customer to use any logo, artwork or copy/redraw of material supplied by the customer to produce a custom Koozie ® or Coolie order, it is agreed and understood that we shall be acting as the agent of the customer in the use of such materials. The customer, as principal, shall be responsible to comply with all laws regarding copyright, trademarks, patents, rights of privacy, licensing or similar rights of protection and shall indemnify and hold harmless Red Canoe Promotions dba Custom Coolies Fast for any suits, claims or actions of any nature for damages, expenses or costs which may arise by reason of Red Canoe Promotions dba Custom Coolies Fast using said material in accordance with the customer direction, all of which shall be considered within the scope of the aforementioned agency relationship. Copy and trademarks illustrated on our website and marketing materials are used to demonstrate Koozie ® and/or Coolie imprinting. This does not constitute endorsement of our products by any company. Any artwork prepared by Red Canoe Promotions dba Custom Coolies Fast remains the property of Red Canoe Promotions until the item we're printing the artwork on has been purchased, or until Red Canoe Promotions has been compensated by the customer for the artwork/design services.

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Payment

We accept checks, all major credit cards, and ACH payments.  Red Canoe Promotions dba Custom Coolies Fast reserves the right to request wire transfer payment on any order.

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Turnaround Time & Delivery

Turnaround times vary depending on the product and decoration method.  The "In-Hands" date listed on your order is based on immediate approval (and payment for prepay customers) and is calculated using published transit times for our freight carriers (UPS or FedEx in most cases).  Occasionally, unexpected events such as public health emergencies, adverse weather conditions or higher than normal volume may cause delays with the carrier.  We are unable to provide refunds in the event of a delay with the shipping carrier.

Shipping

All prices on customcooliesfast.com include free ground shipping to one location in the continental US.  Expedited shipping is available upon request and will be billed accordingly. Title of goods passes to you, the purchaser, at the F.O.B. point. All goods are shipped uninsured at the purchaser's risk and claims should be made directly with the freight carrier for any delayed, lost or damaged shipments. If you'd like to purchase a higher limit of liability for your shipment than what is offered for free by the carrier, please notify us before approving your order. Please ensure someone will be available to accept delivery of your shipment. Red Canoe Promotions dba Custom Coolies Fast is not responsible for weather damage or theft when packages are left at the door. Any packages requiring a signature may be returned to the sender if nobody is present to accept delivery, resulting in additional shipping charges from the carrier. Please be advised that if your order is shipping to CA, Prop 65 warning labels may be placed on your items where required by law.

Order Cancellations

Once all approvals have been received, your order will proceed to production.  Once production has begun, it will not be possible to cancel your order.  If your order has not yet entered the production phase, you may be able to cancel your order.  The cancellation fee, if any, will vary depending on the nature of your order and how far your order has progressed.

Overruns/Underruns

An overrun or underrun of up to 5% is the industry standard and is considered acceptable on all custom Koozie ® and Coolie orders.  Any overruns or underruns will be invoiced accordingly.

Returns/Refunds

Since custom Koozies ® and Coolies are permanently decorated with your logo or custom design, all purchases are final unless there is a manufacturing defect or if there is an issue with the decoration/printing. Samples are available to ensure the custom Koozie ® or Coolie will meet your expectations. If there's not enough time to order a sample due to a firm in-hands date or if the purchaser otherwise decides not to order a sample, the purchaser acknowledges that returns or reimbursement of any kind will not be accepted unless there's a manufacturing defect or imprinted artwork that isn’t consistent with approved digital proof(s). Please inspect your order upon arrival and let us know of any issues within five working days.

Credit Terms

In the event Red Canoe Promotions dba Custom Coolies Fast has issued credit to you, you agree to promptly pay all bills in accordance with the terms expressed on your invoice. You further agree that if any amount is past due, it shall bear interest at a rate of 1.5% per month until paid. A credit hold will be applied until any past due amounts are received.  In the event that any suit or action is instituted to collect money due on your account, whether principal or interest, or both, you agree to pay, in addition to the amount owed, all legal fees and collection agency fees incurred (in accordance with Colorado State Law), including a reasonable sum for attorney’s fees. You understand that if any amount is past due, Red Canoe Promotions dba Custom Coolies Fast reserves the right to revoke any Net credit terms for future orders. Red Canoe Promotions dba Custom Coolies Fast will accept payment for invoices by check or credit card, and in some cases ACH payment will be available. Amount due is in US Funds.  A fee of $25 will be assessed on all returned/reversed payments.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Red Canoe Promotions dba Custom Coolies Fast is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of CustomCooliesFast.com. Please let us know if you encounter accessibility barriers:

Phone: 720-281-4095
E-mail: info@customcooliesfast.com
We try to respond to feedback within 1 business day.

Assessment Approach

Red Canoe Promotions dba Custom Coolies Fast assessed the accessibility of CustomCooliesFast.com by the following approaches:

-External evaluation.